A faster path to speaking up

The heritage building stand proudly on the hill of the old town, and as we enter in the hallway of the Agency for Prevention of Corruption, a folder passes quickly from one colleague to another. The exchange is brief, almost routine. Yet behind moments like this lies the daily work of strengthening integrity and accountability that increasingly begins not at the office door, but online.

For Bleona Krasniqi, Senior Officer for Standardization and International Relations, the transformation has been visible in how people reach the institution. 

“People no longer need to come physically to the office to report concerns,” she explains. “They can submit a report online, receive a case number, and follow the process. That transparency makes a difference. This automation, permits us to be more efficient, spending more time dedicated to any given case”

The digital reporting platform—supported by the United Nations Development Programme—is designed to make reporting simpler, faster, and more structured. It allows individuals to submit information related to several categories, including whistleblowing, asset declaration issues, and conflict of interest cases. Behind the scenes, it functions as a complete case management system, helping staff organize and review reports more efficiently.

Inside the agency’s offices, screens now replace stacks of paperwork. Reports are logged digitally and assigned to the appropriate category. Since the platform was introduced, hundreds of reports have been processed through the system. External users can access the platform through https://raporto.rks-gov.net/ 

For Milot Shala, Head of the Division for Whistleblowing, the technology has helped the team focus on what matters most: reviewing information carefully and ensuring it reaches the right place.

“The system is quick and structured,” Shala says. “When a report arrives, we can immediately see the details and determine how it should be handled.”

Sometimes people submitting a report are unsure which category it belongs to. That is not a problem, Shala explains.

“If a report is submitted under the wrong typology, we can refer it internally to the correct one,” he says. “The goal is to make sure the information reaches the right team, so proper steps are undertaken.”

This flexibility ensures that people do not need to understand institutional procedures before deciding to speak up. The platform helps bridge that gap.

For Krasniqi, the digital system is about more than efficiency. It is also about building trust.

“When people know they can submit a report safely, receive a reference number, and track their case, they feel that the process is real,” she says. “It shows that their concern is being taken seriously.”

Accessibility is also becoming a key focus. Krasniqi notes that the institution serves a wide range of people, including persons with disabilities, and that improving digital access is part of the next phase of development.

“We want the online platform to be just as accessible as reporting in person,” she says. “Everyone should have the same opportunity to report concerns.”

Back in the corridor, where colleagues exchange documents and quick updates, the atmosphere reflects the rhythm of a system that has become faster and more coordinated. Reports arrive digitally, are categorized quickly, and can be followed throughout the process.

For Shala, the change has simplified daily work.

“It works fast, and that allows us to focus on reviewing the cases themselves,” he says.

For Krasniqi, the platform represents something deeper than modernization. It is a step toward making accountability more accessible for everyone.

“When people feel they can report concerns easily and see that the process moves forward,” she says, “that is how confidence grows.”

And sometimes, that confidence begins with something simple: a report submitted online, a case number generated, and a team ready to follow it through.

The digital reporting platform was developed with support from UNDP through the SDG Partnerships on Transparency and Accountability project. The SDG Partnership programme is the flagship initiative of the United Nations Development Programme Seoul Policy Centre (USPC) that aims to share innovative and tested-and-proven practices and policy tools of the Republic of Korea through UNDP’s global network. Through the project the digital solution and peer-to-peer advice by the Republic of Korea Anti-corruption and Civil Rights Commission (ACRC) was provided to the Agency for the Prevention of Corruption. Implemented from 2023 to 2025 with support from the Republic of Korea, the project contributed to more inclusive, transparent and accountable governance for the benefit of the public in Kosovo.